Deactivating and Reactivating Accounts

Deactivating Accounts

It is always a best practice to set expiry dates when creating new accounts for lower-level users. However, teams are always changing and it is important for data security and accountability reasons to keep your active accounts up-to-date and to deactivate anyone that no longer needs access.

Search your users

Search for your active accounts from the Users page by selecting Active from the Status drop-down menu.
Click Refresh Results you will be able to see all the active accounts for your constituency.

Identify users who no longer need access

Take a close look at the list and identify the users that no longer need access.

Deactivate users who no longer need access

Enter the user profile of any user that is no longer active and change the account status from Active to Inactive

If they have access to other party organisations scroll down to Assign Voter Access by District and remove their access to your geographic areas. Then go to the Party Organisations section and select delete beside your local Party Organisation. This insures the user can retain access to other local parties they may still be active in

Reactivating an Account

If a team member needs access to the database and their account has been deactivated by mistake, they can easily be reactivated by looking up their account in the Users tool.

Go to the User Accounts

Look up the user in the User Account tool

Seatch inactive accounts

You can search for inactive accounts from the Users page by selecting Inactive from the Status drop-down menu.
Once you click Refresh Results you will be able to see all the expired accounts for your riding.

Reactivate the user

Click on the account you would like to reactivate and on the User Profile page, set the Status to “Active” in the upper right-hand side of the page and set a new expiry date

If the user does not remember their password, remind them that they can reset their password with the "Don't remember your password?" link on the ActionID login screen